Terms of Use and Contracting

Find below the detailed chapters corresponding to the general terms of use and contracting of Socializzed.com. Click on the title of each one of them for detailed information of each chapter.

In compliance with spaniard law 34/2002 of Servicios de la Sociedad de La Información y del Comercio Electrónico (LSSICE), we inform you that the ownership of the domain of our shop, www.socializzed.com belongs to SOCIALIZZED with registered office in Arenys de Mar (Spain), zip code 08350. For additional inquiries, you can contact us via email in info@socializzed.com or via phone in (+34) 937 921 846.

These general terms of use and contracting, are intended to regulate the provision of the information given in the online store Socializzed.com and as well to regulate the commercial transactions carried out between Socializzed.com and the users in the domain www.socializzed.com. Whether as browsing the online shop or as purchasing any products offered on our site, imply the acceptance as a user, without reservations of any kind, of each and every one of these general terms of use and contracting. Socializzed.com holds the right to modify the website to make any changes and modifications it deems appropriate and necessary for the proper functionality of it, without prior notice.

We make every effort to ensure that the information contained on the website is accurate and without typos. In the event that at some point, it may be found an error of this type, at any time outside of the will of Socializzed.com, please communicate it to us as soon as possible so the error can be corrected immediately. If there is a typographical error in one of the prices with a substantial difference, significantly lower than the usual product price and a customer made a purchase decision based on that error, we will communicate that error and the customer must assume the payment of the difference in price to complete the order. In this case, the customer is also entitled to cancel the purchase without any additional cost. Sending an automatic purchase confirmation, does not validate the conditions of the error in the price.

Similarly, it is possible that the contents of the website sometimes may show provisional information on some products. In the case that the information provided does not correspond to the characteristics of the product, the customer is entitled to cancel the purchase at no additional cost.

About the information, content, statements and expressions contained in the products marketed on the website respond the publishers, manufacturers or suppliers of such products.

The images published do not necessarily correspond with the products sold and must be considered as guidance. The product description provided is binding in accordance with current legislation. All contractual information present in Socializzed.com are shown in multiple languages, and communication with customers and users and also the formalization of the contract must be done in those languages, being spanish and english the main languages of the site.

All content published in the store and especially the designs, texts, graphics, logos, buttons, icons, software, trade names, brands, industrial drawings and any other susceptible sign of industrial and commercial use, are subject to intellectual and industrial copyright of Socializzed.com or of third party owners.

Under no circumstances, shall be granted or waived any license, total or partial transfer of such rights, or any right or expectation of rights conferred, specially, for the alteration, exploitation, reproduction, distribution or public communication of these contents without the express permission of Socializzed.com or the corresponding owners.

It is forbidden, therefore, the use of the website Socializzed.com for public or commercial purposes, so it may not be exploited, reproduced, distributed, modified, publicly displayed, transfered, or used the content of the web. The inclusion of hyperlinks for commercial purposes that allow access to our website in web pages located outside of Socializzed.com, without prior consent is expressly forbidden.

In any case, the existence of hyperlinks on websites unrelated to us, not imply in any case the existence of commercial or mercantile relations with the owner of the website where the hyperlink is established, nor the acceptance from Socializzed.com of its contents or services.

We make use, in different parts of the website and in our marketing items, of icons and designs based on the emojis that belong to EmojiOneTM under Creative Commons license.

The products presented on the website are in accordance with the spanish legislation. The responsibility of Socializzed.com can not be claimed in the case of not complying with the legislation of the countries where the products may have been sent according to the order request of the customer. It is the responsibility of the customers outside of Spain to verify the possibility of importing or using the products requested.

Accessing the website will be voluntary, and therefore the responsibility of the user, who will be responsible for any direct or indirect effect by the use of the website resulting therefrom, including so but not limited to, all economic, technical and legally adversed damages and the disappointment of the expectations generated by our website, forcing the user to hold harmless to Socializzed.com of any claim arising directly or indirectly from such facts. Socializzed.com is not liable for any damages that may result from interference, omissions, interruptions, computer viruses, faults or disconnections in the operation of this electronic system or devices and computers from users, due to causes unrelated to Socializzed.com which may prevent or delay the provision of services or the browsing in the store, or delays or blockages in the use caused by deficiencies or overloading of Internet or other electronic systems, or the inability to provide the service or allow access for reasons not attributable to Socializzed.com, due to the user, third parties or force majeure. Socializzed.com does not control, generally, the use that users make of the website.

In particular, Socializzed.com does not respond in any way for the obligation of the users to use the website in accordance with the law, these general terms, morality, the generally accepted good customs or public order, nor do so in a diligent and prudent way.

In general the user agrees to comply with these general terms, and also to meet the special warnings or instructions contained therein or on the website and always act according to the law, morality and the requirements of good faith, using due diligence, and refraining from using the website in any way that may impede, damage or deteriorate the normal operation of the website, the property or rights of Socializzed.com, its suppliers, other users or in general any third party. The access and use the portal to minors without the express consent of their parents is prohibited. Socializzed.com is not responsible for the accuracy of the data provided by the user and therefore can not verify the age of the users. Specifically, and without implying any restriction on the previous section, when using the website Socializzed.com the user agrees to:

  1. Provide accurate information about the data requested in user registration form and is obliged to keep them updated.
  2. Do not enter, store or transmit in or from the website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, that incites violence or discrimination based on race, sex, ideology, religion or in any form prejudicial to morality, public order, fundamental rights, public freedoms, honor, privacy or image of others and in general, the current regulations.
  3. Do not enter, store or transmit through the store page any program, data, virus, code, or any other electronic or physical device that is capable of causing damage to the website, in any of the services, equipments, systems or networks of Socializzed.com, to any other user or any of our providers or, in general, to any third party.
  4. Save diligently "username" and "password" from registration in our website, taking responsibility for the damages that may result from improper use of them.
  5. Do not make advertising or commercial exploitation activities through the website, and to not use the content and information of the same to send advertising, or send messages with any other commercial purpose or to collect or store personal data of third parties.
  6. Do not use false identities or impersonate others in the use of the website or the use of any services thereof, including the use of passwords or access codes of third parties or otherwise.
  7. Not destroy, alter, render useless for use, disable or damage any data, information, programs or electronic documents of Socializzed.com, of its suppliers or third parties.
  8. Do not enter, store or transmit through the website any content that infringes intellectual property rights, industrial or business secrets of others, or in general any content that the user does not hold the property, in accordance with the law, or the right to make it available to third parties.

The customer agrees to allow the delivery of the requested order, providing a real address without typos where the package may be delivered within the usual schedule of delivery of goods. In the event of failure by the customer of this obligation, Socializzed.com shall have no responsibility for delays or inability to deliver the requested purchase by the customer.

For the purposes of the provisions of law 15/1999, of December 13, about the protection of personal data, as well as in Royal Decree 1720/2007 of 21 December that approves the regulation that implements the law 15/1999 approved, Socializzed.com informs you of the existence of a file of personal data created by and under the responsibility of Socializzed.com with data obtained on the website Socializzed.com. The purpose of this file is to manage your contractual relationship with us, as well as the promotional activities and own advertising or of third parties by any means, whether by telephone, email or sending of commercial messages via SMS, etc. which may be of interest, based on the study and segmentation of the data collected while browsing the website, the data provided by filling in electronic forms, including those arising from the business relationship or delivery of products purchased. If the user does not wish to receive advertising, themselves can enter into their accounts and disable the sending of newsletters.

In compliance with the provisions of the regulation implementing the Organic Law on Data Protection 15/1999 of December 13, approved by Royal Decree 1720/2007 of December 21, law 34/2002, of July 11, of services of the information society and the electronic commerce and other provisions issued in its development, the customers and users of Socializzed.com may at any time exercise their rights of access, rectification, cancellation and opposition of their personal data by writing to: Socializzed in Arenys de Mar (Spain), where must be indicated the name, surname and email of the user with which you signed up and also enclosing photocopy of an authorized ID card of the user. In the event that the information supplied is associated with a purchase, Spanish legislation obliges us to maintain this information at least six years, so it can not be deleted or corrected even if the customer requests it.

Socializzed.com is committed to the use of the data included in the file, to respect its confidentiality and to use the information in accordance with the purpose of the file, and to comply with its obligation to keep it and adopt all measures to prevent alteration, loss, or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 1720/2007 of 21 December. The security of our server guarantees the privacy of the data you transmit to us. This privacy is achieved using SSL, encrypting the data sent through the RSA encryption system, so that no one can appropriate them because they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL is slightly different: no longer begins with http but with https.

We want to inform you than in order to improve your browsing experience, to manage the contents of your basket, to offer you our personalized advice, and to inform about our deals to online customers or partners, our website uses cookies implantation devices and IP storage.

We want to inform you clearly and precisely about the cookies we use, detailing clearly what a cookie is, for what it serves, the types of cookies we use, their purpose and how you can configure or disable them if you wish.

What is a cookie and what is it for?

The cookie is a file that we place on your computer, and whose sole purpose is to simplify your navigation through Socializzed.com (this cookie can not contain viruses or be executed, because it is not an active file). The cookie can only be read by Socializzed.com and by you, and you can delete it if you wish by accessing the options of your browser. Cookies are essential for the functioning of the Internet, they bring many advantages in providing interactive services, making it easier navigation and the usability of our website. In no case the cookies could harm your computer. At the same time, active cookies helps us identify and resolve errors.

Use of Cookies on Socializzed.com

Our Socializzed.com site and all urls and associated subdirectories, use cookies, which are small files that are downloaded on your computer when accessing certain web pages. Cookies, among other things, allow to a website, store and retrieve information about browsing habits of a user or their computer, and depending on the information they contain and how the browser is used, can be used to recognize to the user.

The website uses Google Analytics, an analytic service from Google, Inc. ("Google"). Google Analytics uses cookies, text files placed on your computer, with the aim of carrying out a network analysis about the usage mode of web users. The information generated by the cookie about your use of the website (including your IP address) will be transmitted and stored by Google in the Internet services of the United States. Google will not associate your IP address with any other data held by Google. You may refuse the treatment of the data or information by rejecting the use of cookies by selecting the appropriate settings on your browser. However, you should know that doing so may not be able to use the full functionality of this website.

Users can disable Google Analytics for the display advertising and customize ads on Display Network Google through the preferences manager of ads into your Google account, if available, or you can use the Opt-out Browser of Google Analytics, available for Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.Furthermore, the user can allow, block or delete cookies installed on their computer by configuring the browser options installed on their computer. For more information, you can access the following links with detailed information for each browser:

Internet Explorer http://support.microsoft.com/kb/278835
Firefox http://support.mozilla.org/es/kb/Borrar%20cookies
Chrome https://support.google.com/chrome/answer/95647?hl=es
Opera http://www.opera.com/help/tutorials/security/privacy/
Safari http://support.apple.com/kb/PH5042
Safari for iPad and iPhone http://support.apple.com/kb/HT1677?viewlocale=es_ES

Consent

Socializzed.com never store personal data of our users, except for the IP address according to that described above, unless you want to register into our website voluntarily in order to make purchases of products and to receive the services that we provide or additional information about promotions and content of interest.

If you continue browsing on our website, you confirm the consenting to the use of cookies set out above, and accepting the conditions contained in this Policy Cookies.

In all purchasing orders placed in Socializzed.com, an amount relating to shipping cost will always be specified. This price is automatically generated according to fares calculated by us based on products purchased, the total order amount and the territory to which they are sent.

Shipping costs are automatically added to the total amount of the cart with the products chosen by the customer during the purchase process, and can be viewed by the customer in the shopping cart and in the checkout page. Shipping prices listed in our website always include the 21% VAT, the standard tax in spanish territory.

Socializzed.com will endeavor to always seek the best shipping price for the customer, always with recognized courier companies which offer an optimum warranty level and safety. We ship to all countries of the European Union excluding to all islands within those countries and also any territory or region that includes any custom clearance for the transaction. When a customer registered in any of these regions tries to complete an order in the checkout page, they will receive a message that the shipping to that postal code can not be processed. In the circunstance, that an order on any of these territories could be completed in our system, Socializzed.com will hold the right to cancel the order with the corresponding refunding to the customer if the payment has been processed.

The only islands allowed to process purchasing orders within Socializzed.com are Balearic Islands, Malta and Cyprus. The shipping charges will be detailed for each transaction on the checkout page of the order.

Prior to processing a purchasing order in Socializzed.com, the customers must register as users by completing the electronic form displayed at all times on the website of the store and following the instructions therein. The register can also be done during the checkout process to complete the purchasing order. This option allows our customers to access and manage all of their purchasing orders with detailed information, into the user area on our website. To proceed with the purchase of products, you must add the product or products you wish to purchase to the shopping cart, following the indications displayed on the screen, filling in for this purpose the order form provided and validating it.

The prices and offers presented on the website are valid exclusively for online orders made in Socializzed.com. All prices published on our website include the value-added taxes. The validation of the order by the customer expressly implies knowledge and acceptance of these general terms as part of the contract process. Unless proved otherwise, the data recorded by Socializzed.com constitute proof of all transactions between us and our customers. We archive the electronic document formalizing the contract and this will be accessible.

Once the purchase is made and in the shortest time possible, a proof of purchase will be sent automatically by the customer service of Socializzed.com, never later than 24 hours after the execution of the purchase. If you do not agree with the information provided in the proof of purchase, you can request changes thereto or cancellation of the contract. Socializzed.com will issue paper invoice, which will be sent along with the order package. A digital copy of the invoice will be automatically sent to the customer email once the payment has been finally confirmed. This invoice can also be downloaded from the "My Orders" section in the user account. Socializzed.com warns that you can not modify the sales invoices once they are issued, without prejudice to their right to obtain corrected invoice in the cases provided for in the current legislation (Royal Decree 1619/2012, of November 30 approving the regulation of the invoicing obligations). The invoice will be issued in the name of the person indicated in the order process, so the customer must ensure that is made with the correct name. In the case of reverse charge of VAT, the buyer must comply with current tax legislation at all times.

The selection of products offered on Socializzed.com, is valid as long as the products are visible on the website and it is available the possibility to add them to the shopping cart. In our process of electronic commerce, the stock is updated automatically. So it could happen, during the purchase process, that the stock of a product get exhausted and, therefore, the customer could not, in that case, continue with the started checkout process. In case of multiple orders of the same product from different customers at the same time and lack of stock of these product to accomplish with all orders, these will be processed in order of receipt.

On the page of each product, if the possibility to add the product to the shopping cart is available, then the item is in stock and our commitment with the departure from our warehouse is 24 hours on working days after receipt of order. If the option to add the product to cart is not available on the product page, the article is not available in stock and the selling of this product will not be allowed until the stock of the product is replenished.

To these availabilities, it should be added delivery time that have the transit operators we work with. These periods are computed on weekdays from Monday to Friday. Socializzed.com does not make consignments neither Saturdays, nor Sundays or during bank holidays in Spain.

In the event that there may be a rupture of stock or unavailability of an article selected in the purchasing order, Socializzed.com will get in contact to communicate you the problem and we will provide you a new delivery date for that item. In those cases, Socializzed.com will carry out a first partial shipment of the available items in the order with no additional expense for the customer. If there is not possibility to send the selected product within an acceptable time period for the customer, we will give the possibility to annul the purchase or to accept the offer, without involving an increase in price, of a product of similar characteristics that have the same quality or even higher. In any case, a delay in the delivery regarding the specified deadlines, shall not entitle the customer to demand a compensation.

When the purchased package leaves our warehouse, it is no longer possible to cancel it. The customer should receive the products, following the general terms previously accepted. And then proceed to the return by the means indicated in our return conditions.

Products are shipped to the delivery address requested during the checkout process. The shipment is done via home delivery by GLS and this courier company does not deliver on Saturdays, Sundays or the bank holidays of each country. Find below the detailed delivery term for each one of the territories:

NOTE: Consider at least one day more in Christmas season

  • Spain (Peninsula): 24 hours on business days from warehouse departure.
  • France, Portugal and Balearic islands (Spain): 1 to 2 business days from warehouse departure.
  • Germany, Italy, Netherlands, Belgium, Denmark, Austria, Czech Republic, Hungary and Luxembourg: 2 to 3 business days from warehouse departure.
  • United Kingdom, Ireland, Poland, Sweden, Croatia, Romania, Slovakia and Slovenia: 3 to 4 business days after warehouse departure.
  • Finland, Bulgaria, Greece, Latvia, Lithuania, Estonia, Malta and Cyprus: 4 to 6 business days from warehouse departure.

Socializzed.com offers you different payment methods so you can choose the one that best suits your needs:

Debit/Credit Card

The virtual terminal of ING Direct (Redsys) allows payment with Master Card and Visa cards. To make card payments is necessary to indicate card number, expiration date, name of the holder (exactly as listed on the card) and CVV card code. A confirmation code via SMS will be sent to the mobile of the card holder in order to confirm finally the transaction. The charge for the amount of the purchase order on the customer's card is made at the time of purchase. It is not allowed any transaction that is illegal or that may have the potential to damage the goodwill of the acquiring banks or reflect negatively on them. The following activities are prohibited in accordance with programs for the card brands: the sale or supply of a product or service that is not in full compliance with all laws applicable to buyer, issuing bank, merchant or the cardholder.

Paypal

You can select the online payment gateway Paypal, one of the payment options preferred by buyers, not needing to complete the data of the credit card in every purchase you do on the internet. You can make your purchase using the email address and password of your PayPal account previously linked to your bank account or credit card within this platform.

Cash on Delivery

This payment method is valid for all orders from 10 to 120€, with delivery in Spain. This method has a charge of 3€ on the amount of your purchase. Total payment is made in cash at the time of delivery through the transport company, in euros and accepting only cash amounts, not being accepted to make payment by other means. It is advisable to have the exact amount of cash at the moment of the delivery.

If you are not satisfied with products purchased in Socializzed.com, you are entitled to cancel the contract by returning your purchase in its original package to our online store, in accordance with the following conditions.

Period for the right of withdrawal

You can exercise the right of withdrawal without any justification for all items received within a period of 14 calendar days which starts from the day you or a third party indicated by you, other than the carrier, received the products acquired.

How to exercise the right

To return the products to our store Socializzed.com, you must contact our Customer Service, at (+34) 937 921 846, or through our email account info@socializzed.com to express unequivocally your decision to withdraw the contract.

In order to exercise your right of withdrawal, we will request that you complete and send electronically to our email previously indicated, the application form which you can download in the last paragraph of this chapter, in which case we will get in contact with you.

The right shall be deemed exercised within the deadline when you have sent us the communication concerning the exercise of this right before the end of the considered period, in the terms indicated above.

Consequences

If you exercise the right of withdrawal, we will refund all payments of the considered products, including delivery charges. However, the reimbursement may be withheld until we have received the goods, or until the customer has supplied evidence of the return of the products, whichever condition is met first.

We proceed to carry out such reimbursement using the same means of payment of the purchase without any additional expenses for the customer as a result of the process, except for the cost of returning the products. In the case of cash on delivery payment, a voucher will be generated by that value and the customer will be able to use it on any subsequent purchase. If the customer processed the purchase with payment by cash on delivery and, once received, decides not to accept it, for any other reason than a product defect or error, must pay anyway the costs of receiving the goods initially.

In all cases, the products subject to reimbursement must be in perfect condition, in its original packaging with the manuals, accessories or promotional gifts, if any, that were included initially with the products. If this were not so, the customer can not exercise the right of withdrawal. If the product is delivered sealed and the client breaks the precinct, in the case of a good that for reasons of health or hygiene are not suitable for return, the customer may not exercise the right of withdrawal.

The right of withdrawal shall not be possible for the purchase of products that have been requested to Socializzed.com "ex profeso" or in other cases legally exempted. In the case of promotions in which several separate articles are part of the same offer or promotion, if the customer wants to exercise the right of withdrawal, it must be done from all products included in the promotion.

The customer will only be responsible for the decline in value of the goods resulting from handling them differently than that necessary to establish the nature, characteristics or performance of products.

Download here the form to apply for the right of withdrawal.

Without prejudice to the right of withdrawal and the legally recognized guarantee on non-compliant products, the circumstances that can entail an incidence in the delivered products are the following:

  • Product damaged by transport. If at the time of collection or delivery of the product detects any damage to the packaging or product, should be reflected on the POD (proof of delivery) of the carrier company and communicate the issue to us within 7 calendar days. Socializzed.com will bear the cost of collecting the damaged product and the delivery costs of the product replaced.
  • Product that by mistake, does not correspond to the one requested in the purchasing order. It should be communicated within 14 calendar days. Socializzed.com will bear the cost of collecting the wrong product and the delivery costs of the product replaced.

The warranty period is two years from product delivery. Defects caused by neglect, knockings, misuse, tampering, improper handling or products clearly worn down by use, are are not included. Unless proved otherwise, it will be assumed defaults by nonconformity that become apparent within six months, be it new or second hand, already existed when the product was delivered, unless this presumption is incompatible with the nature of the product or of lack of conformity. In the case of a defect caused by misuse, repair will be billable. In the cases that justifies the application of the warranty, the customer could opt for repair, replacement of the article, price reduction or refund under the terms established by law.

If you have to exercise the warranty of your product, you can do so notifying it to us in the info@socializzed.com email account.

The purchases made in Socializzed.com are subject to Spanish law.

The European Commission provides a platform for court resolution of online disputes and is available at the following link, http://ec.europa.eu/consumers/odr where consumers can submit their claims. In the event of any conflict or discrepancy in the interpretation or application of these contract terms, the Courts which, if any, know about the litigation will be those that provide applicable legal rules on jurisdiction in which serves the place of performance of the obligation.

In the event that the purchaser is domiciled outside Spain, or in the case of a sale by a company acting in the business or trade framework, both parties submit to, expressly waiving any other jurisdiction, the Courts and Tribunals of Spain.


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